Work Initiatives
- Customer Experience: Strategic roadmap for delivery of a unified Customer Experience across multiple business units and channels
- Delivery Enablement: Vision & strategy development for technology portfolio delivery
- Team mobilization across $150M annual portfolio.
- Process development and development for Program Management and Change Enablement.
- Agile Enablement: Lean-Agile Portfolio Planning Framework for organizational leadership
- Product Management: Fit-for-purpose iterative product development within Financial Services (based on Lean, Agile and Pragmatic Framework)
- Operations: Process improvement strategy development and execution
- Innovation through crowd-sourcing programs (such as eXperience Improvement Program and Improvement Champion Program)
- Change Management: Structured change enablement across various large enterprise-wide initiatives
- Prosci ADKAR for larger organizational-wide change planning and execution; Kotter’s Change Model, as needed to supplement
- Lean Change / Lean Startup for incremental and frequent changes
- People & Culture: Job role modernization and organizational re-design for a 700+ technology organization
- Process Re-Design: Customer and Managed Premise Solution Fulfillment
- New Process Design: BlackBerry Playbook Return & Replacement
- Process Optimization: BlackBerry Carrier Shipment Process
- New Process Design: New Product Development Lifecycle (with Tailoring Options)
- New Process Design: Project Management Lifecycle and Processes (compliant with CMMI)
- BlackBerry Mobile Voice System (4 Product Variations)
- BlackBerry Enterprise Service
- BlackBerry Client for Microsoft SharePoint
- BlackBerry Enterprise Instant Messaging
- BlackBerry Presenter
- Cloud Migration Initiatives
- Machine Vision and Learning Initiatives
- Enterprise Project Management (EPM) Solution Deployment
- Test Case Management System
- Document Management System Development
- Six Sigma Training Development
- Automation Tool Development
- Usability Lab Construction
Trainings and Certifications
- Leadership Worth Following – Assessment, 360 and 1-Year Coaching
- BNSF People Leader Training
- ambiti(on): Preparing for Leadership
- resoluti(on): Managing Conflict
- SAFe Program Consultant (SPC)
- Project Management Professional (PMP)
- PMI Agile Certified Practitioner (PMI-ACP)
- Certified Scrum Master (CSM)
- Project Leadership, Management and Communication
- Introduction to Project Management
- Lean Six Sigma Black Belt (LSSBB)
- Rummler-Brache Process Improvement Methodology
- Kepner-Tregoe: KT Resolve (Problem Solving & Decision Making)
- Introduction to Capability Maturity Model® Intergration (Stages and Continuous), V1.2
- SCAMPI (Standard CMMI Appraisal Method for Process Improvement) Objective Data Gathering
- Writing Effective Process Documents
- Prosci Certified Change Practitioner (CCP)
- Microsoft Certified System Engineer on Windows NT 4.0 (MCSE 4.0)
- Microsoft Certified System Engineer on Windows 2000 (MCSE 2000)
- Microsoft Certified System Engineer + Internet (MCSE + I)
- Microsoft Certified Database Administrator (MCDBA)
- BlackBerry MVS Certified Integration Specialist
- Master CIW Designer (M CIW D)
- Master CIW Administrator (M CIW A)
- Master CIW Security Analyst (M CIW SA)
- CIW Certified Instructor (CIW CI)
